Field Coaching Lead

1 week ago


Norwich, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time

**Field Coaching Lead Opportunity**

We are looking for an experienced Field Coaching Lead to join our team at Morrison Telecom Services Ltd. As a Field Coaching Lead, you will play a vital role in coordinating the performance and development of external staff.

About Us

M Group Services Limited T/A Morrison Telecom Services is a leading provider of network installation services. Our mission is to be the UK's leading network installation business, harnessing and enhancing the skills of our people to deliver exceptional results.

Job Description

The successful candidate will have a good understanding of fibre or copper networks, with experience working under their own initiative. They will also possess excellent communication skills, effective use of Microsoft programmes, and the ability to interpret performance reporting.

Key responsibilities include:

  • Auditing and coaching teams to improve quality
  • Coordinating the performance and development of external staff
  • Ensuring clear guidelines for the delivery of accurate and timely feedback
  • Identifying training needs through regular 1-1 coaching observation sessions
  • Developing Quick Reference Guides to assist in the coaching & development of external teams
  • Carrying out on-site Customer Service Site Audits and undertaking Quality Audits and Feedback to identify areas of improvement
  • Creating and implementing Personal Development Plans for external teams

Requirements

To be considered for this role, you should have:

  • Excellent communication skills
  • Effective use of Microsoft programmes
  • Ability to interpret performance reporting
  • An organised and structured approach to work
  • An effective time manager to meet stringent timescales
  • Drive and ambition to deliver World Class Customer Service
  • Able to demonstrate an awareness of business procedures
  • Knowledge and understanding of corporate systems in use
  • Ability to act calmly and rationally in a stressful environment
  • Good negotiation skills
  • A full UK driving licence

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £45,000 - £55,000 per annum
  • 25 days annual leave plus bank holidays
  • 4% matched pension scheme
  • 2 x salary life assurance
  • Access to our staff discount portal
  • Health Cash Plan
  • Cycle to Work scheme
  • Employee assistance programme
  • Recruitment referral scheme
  • Payroll giving
  • Enhanced Family Leave


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