Audi Service Consultant

1 day ago


Coventry, Coventry, United Kingdom Listers Careers Full time
Job Overview:
A highly motivated Service Advisor is required to join our team at Listers Careers, Coventry Audi Dealership. As a key member of our sales and service department, you will be responsible for delivering exceptional customer experiences while meeting and exceeding targets.

About the Role:
We are seeking a well-organized individual with excellent communication skills to manage the workflow of our busy service department. The ideal candidate will have a strong ability to multitask, work under pressure, and provide high levels of customer satisfaction in a fast-paced environment.

Main Responsibilities:
  • Scheduling and Workload Management: Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload efficiently.
  • Customer Service: Meeting customers on arrival, providing them with a seamless experience from drop-off to vehicle handover, and updating them with progress on their vehicle.
  • Additional Work Authorisation: Authorizing additional work and making follow-up calls to ensure customer satisfaction.
  • Team Collaboration: Liaising with the Workshop, Parts, and Sales departments to guarantee customer vehicles are ready on time.

About You:
To succeed in this role, you must have a genuine passion for delivering exceptional customer experiences, excellent presentation, and a desire to succeed in a dynamic environment. Estimated salary: £34,000 - £40,000 depending on experience.

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