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Service Delivery Manager
2 months ago
We are seeking a highly skilled Service Manager to lead our Managed Service support desk. As a key member of our team, you will be responsible for ensuring the delivery of exceptional customer service and driving continuous improvement in our service processes.
Key Responsibilities:- Manage and lead our 1st, 2nd, and 3rd line support teams to deliver world-class customer experiences.
- Develop and implement effective service delivery strategies to meet or exceed customer expectations and service level agreements.
- Provide comprehensive IT management, ensuring proactive monitoring, maintenance, and support aligned with client agreements.
- Monitor and report on service level agreements, ensuring all support activities meet or exceed these agreements.
- Recruit, train, and evaluate team members to ensure a high-quality performance cycle and to enable development and growth.
- Demonstrated experience and industry expertise in managing a support team within an established IT Managed Service Provider.
- Solid technical background, with the ability to understand and supervise complex IT environments and support requirements.
- Strong commitment to delivering exceptional customer service.
- Effective and proactive approach to service delivery, with the ability to review and refine continuous improvement processes.
- Hybrid working arrangements.
- Enhanced maternity and paternity leave.
- Regular company events.
- Opportunities for training and career development.
- A fun and supportive work environment.
