Training Consultant for Group Protection
4 weeks ago
Job Title: Training Consultant for Group Protection
Job Summary:
We are seeking a highly skilled Training Consultant to join our Group Protection team at Legal & General. As a Training Consultant, you will play a pivotal role in shaping our training programs and ensuring that our employees are equipped with the necessary knowledge and skills to excel in their roles.
Key Responsibilities:
- Develop and deliver comprehensive training programs on group protection products and services to new starters and existing employees
- Design and deliver training on claims for all product types
- Define, document, implement and regularly review the process and training manuals for the Claims area
- Provide support on the assessment of Group Protection claims, checking and approving decision making to accept/reject liability, management plans and authorise payment as per individual authority limits as agreed by the Head of Claims
- Conduct needs assessments to identify training gaps and opportunities for improvement
- Build strong relationships with stakeholders to understand their training needs
- Collaborate with subject matter experts to create engaging training materials and resources
- Facilitate workshops and online training sessions for various audiences
- Evaluate the effectiveness of training programs and make data-driven recommendations for enhancement and ensure that Career Paths are regularly reviewed and updated
- Stay updated on industry trends and best practices in training and development
- Support the Technical & Governance Team in the delivery of training in relation to legislative, regulatory or process changes
- Contribute to company and Group Protection wide projects and process reviews to deliver product & proposition development and system design & improvements
- Develop, define & deliver processes & systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act, the Access to Medical Reports Act and Legal & General's Confidentiality Policy
Requirements:
- Proven experience in training and development, preferably within the insurance or group protection sector
- Claims and assessment experience within financial services
- Excellent communication and presentation skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficient in using learning management systems and e-learning tools
- Loves sharing knowledge with others, someone with natural coaching ability with strong communication skills
- Proven ability to design and deliver training and development programmes
- Ability to represent the department at internal/external meetings
- Effective organisational skills with the ability to work to targets and deadlines
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