Housing Support Specialist
15 hours ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Housing and Wellbeing Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, managing high-quality accommodation, and ensuring the safety and security of our customers and colleagues.
Key Responsibilities:
- Provide assistance and guidance to customers, supporting them to fulfill the terms of their occupancy agreement.
- Encourage feedback from customers, recording and responding to any complaints and compliments.
- Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- Follow financial procedures and take responsibility for all monies held and received.
- Be responsible for communal cleaning and void cleaning, along with the wider team.
Requirements:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer-facing, front-line service in a busy environment while maintaining a courteous and helpful manner.
- The ability to develop and project a positive image of Great Places through interpersonal, written, and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What We Offer:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto-enrolled at no contribution level with £1250 of savings available - option to increase and add on family members.
- The Market Place: high street, restaurant, and supermarket discounts, gym memberships, cycle to work, smart tech loans, and much more.
- Annual Leave: start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
- Lottery: monthly draw with 1st @ £250, 2nd @ £75, and 3rd @ £50.
- Savings Club: you can put aside money each month for 11 months to help you save for that special something (pays out in November's salary).
- Sharing Greatness: our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport: we offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
About Us: At Great Places, we believe the wellbeing of our colleagues is vital to enable them to deliver great services. All your benefits can be used inside and outside of work.
Safeguarding: Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people, and adults and expects all our colleagues to share this commitment. All successful applicants will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
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