Housing Assistant
3 weeks ago
Housing and Wellbeing Assistant
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Housing and Wellbeing Assistant. As a key member of our team, you will play a vital role in providing support and guidance to our customers, ensuring their needs are met and their wellbeing is prioritized.
Key Responsibilities
- Provide assistance and guidance to customers, supporting them to fulfill the terms of their occupancy agreement.
- Encourage feedback from customers, recording and responding to any complaints and compliments.
- Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- Conduct health and safety inspections and report communal repairs through appropriate channels.
- Take responsibility for communal cleaning and void cleaning, working collaboratively with the wider team.
Requirements
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer-facing, front-line service in a busy environment.
- Ability to develop and project a positive image of Great Places through interpersonal, written, and verbal communication skills.
- Effective liaison with colleagues and other stakeholders to resolve problems.
What We Offer
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto-enrolled at no contribution level with £1250 of savings available.
- The Market Place: high street, restaurant, and supermarket discounts, gym memberships, cycle to work, smart tech loans, and more.
- Annual Leave: start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
- Lottery: monthly draw with 1st @ £250, 2nd @ £75, and 3rd @ £50.
- Savings Club: put aside money each month for 11 months to help save for something special.
- Sharing Greatness: colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport: season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
About Us
At Great Places Housing Group, we believe the wellbeing of our colleagues is vital to enable them to deliver great services. All our benefits can be used inside and outside of work.
Safeguarding
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people, and adults. All successful applicants will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
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