Housing and Wellbeing Support Specialist
2 days ago
Housing and Wellbeing Support Specialist
Key Responsibilities
- Provide assistance and guidance to residents, supporting them to meet the terms of their occupancy agreement.
- Encourage feedback from residents, recording and responding to any complaints and compliments.
- Ensure safeguarding concerns are promptly addressed and appropriate action is taken in line with Great Places procedures.
- Conduct health and safety inspections and report communal repairs through appropriate channels.
- Manage communal cleaning and void cleaning, working collaboratively with the wider team.
Requirements
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer-facing service in a busy environment, maintaining a courteous and helpful manner.
- Ability to develop and project a positive image of Great Places through interpersonal, written and verbal communication skills.
- Effective liaison with colleagues and other stakeholders to resolve problems.
- Proficiency in Microsoft Office applications and IT systems.
What We Offer
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto-enrolled at no contribution level with £1250 of savings available.
- The Market Place: high street, restaurant and supermarket discounts, gym memberships, cycle to work, smart tech loans and more.
- Annual Leave: start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
- Lottery: monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50.
- Savings Club: put aside money each month for 11 months to help save for something special.
- Sharing Greatness: colleague incentive scheme where colleagues can earn £300 by helping the business achieve targets.
- Help with transport: season ticket loans at discounted rates.
At Great Places, we believe the wellbeing of our colleagues is vital to delivering great services. All benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults, and expects all colleagues to share this commitment.
All successful applicants will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
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