Senior Contract Operations Specialist

3 weeks ago


London, Greater London, United Kingdom Hootsuite Inc. Full time

We're seeking a skilled Contract Operations Specialist to provide expert guidance and support to our New Business and Customer & Expansion teams. This role is ideal for a process-driven professional with experience in sales operations, contract management, and CRM data integrity.

Key Responsibilities:

  • Partner with the New Business and Customer & Expansion teams to capture contractual requirements and propose language for inclusion in contracts.
  • Monitor a working queue to assist the team in resolving requests for assistance from sales, ensuring timely resolution and meeting service level agreements.
  • Review contracts pre- and post-sale to ensure compliance with operational procedures and financial audit requirements.
  • Support the day-to-day use and data integrity of CRM (Salesforce), including account setup, opportunity creation, quoting, and closing out of opportunities.

Requirements:

  • Experience in sales operations, contract management, and CRM data integrity.
  • Knowledge of software sales processes from quote-to-cash and experience working within CRM and financial systems.
  • Customer focus with a desire to proactively help and serve internal and external customers.

Hootsuite Inc. is an equal opportunities employer and welcomes applications from diverse candidates. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.



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