Client Service Representative

2 days ago


Hereford, Herefordshire, United Kingdom allpay Limited Full time

About the Opportunity:

At allpay Limited, we have a fantastic opportunity for a skilled professional to join our Client Services team based in Hereford. As a key member of our team, you will be responsible for delivering high standards of customer service and support to our clients.

You will report to the Client Services Team Leader and work closely with colleagues to ensure the provision of excellent services to our clients. The role requires strong communication and interpersonal skills to handle enquiries, provide information and advice on our products and services, and process payments via telephone as required.

Key Responsibilities:

  • Provide exceptional customer service and support to our clients via various channels.
  • Process payments from customers via telephone in a polite and efficient manner.
  • Maintain accurate records and operate record-keeping systems to ensure efficient services for clients and their customers.

About You:

To succeed in this role, you will need to demonstrate a proven track record of delivering first-class customer service, outstanding telephone manner, strong communication skills, both verbal and written, and a flexible and adaptable approach to changing working environments. A positive attitude and ability to work well with others are also essential.

Benefits:

We value our employees and offer a competitive benefits package, including a defined contribution group pension scheme, income protection, life assurance, health and wellbeing options, and private healthcare cover. The estimated salary range for this position is £26,750 per annum.



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