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Sales Team Leader

2 months ago

Wednesbury, Sandwell, United Kingdom Biffa Waste Services Limited Full time
Job Title: Telesales Team Leader

At Biffa Waste Services Limited, we are seeking a highly skilled and experienced Telesales Team Leader to join our team. As a key member of our sales team, you will be responsible for leading and motivating a team of sales executives to achieve exceptional results in customer service and sales revenue.

Key Responsibilities:
  • Lead and develop a team of sales executives to deliver high-quality customer service and sales results.
  • Develop and implement sales strategies to achieve business objectives and targets.
  • Manage customer escalations and complex issues to ensure timely resolution and customer satisfaction.
  • Collaborate with internal teams to ensure seamless communication and effective sales processes.
  • Identify and implement process improvements to enhance efficiency, productivity, and customer experience.
Requirements:
  • Minimum 2 years' experience in a fast-paced sales environment.
  • Strong leadership and people skills with excellent coaching ability.
  • Track record of delivering targets and working towards KPIs.
  • Knowledge of central systems and CRM operating packages.
  • Ability to negotiate and influence at all levels.
What We Offer:
  • Competitive salary and benefits.
  • Private health care.
  • Generous pension scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.
  • Ongoing career development, training, and coaching.

We are committed to diversity, equity, and inclusion and welcome applications from candidates from diverse backgrounds. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.