Telesales Team Leader
4 weeks ago
Telesales Team Leader Role Overview
As a Telesales Team Leader at Biffa, you will be responsible for leading a team of sales executives in achieving high levels of customer service standards and maximizing sales opportunities.
The ideal candidate will have a strong leadership and people skills, with excellent coaching ability and a track record of delivering targets and working towards KPIs.
Key Responsibilities:
- Support the Head of Sales to lead, develop and motivate a team of sales executives.
- Ensure all customer escalations are dealt with in an accurate and professional manner.
- Run the team, including attending management meetings, team huddles and meetings, and complete all other management tasks.
- Complete call and email quality checks within the team, ensuring feedback and coaching is given to the executives accordingly.
- Ensure you are fully confident with relevant company processes and procedures.
- Work with the Head of Sales to ensure all team members are provided with formal and informal coaching and quality assessment.
- Develop a positive relationship with key stakeholders, including Regional Teams, Customer Services Teams, and Process Improvement/Quality Teams.
Requirements:
- A minimum of 2 years' experience in a fast-paced sales environment.
- Strong leadership and people skills with an excellent coaching ability.
- Track record of delivering targets and working towards KPIs.
- Knowledge of central systems and CRM operating packages.
- Knowledge of people management processes.
- Ability to negotiate and influence at all levels.
Why Biffa?
Biffa is the UK's No. 1 choice for business waste management, with 11,500+ people around the country. We offer a competitive salary and benefits, private health care, generous pension scheme, and ongoing career development, training and coaching.
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