Telesales Team Leader

4 weeks ago


Wednesbury, Sandwell, United Kingdom Biffa Full time

Telesales Team Leader Role Overview

As a Telesales Team Leader at Biffa, you will be responsible for leading a team of sales executives in achieving high levels of customer service standards and maximizing sales opportunities.

The ideal candidate will have a strong leadership and people skills, with excellent coaching ability and a track record of delivering targets and working towards KPIs.

Key Responsibilities:

  • Support the Head of Sales to lead, develop and motivate a team of sales executives.
  • Ensure all customer escalations are dealt with in an accurate and professional manner.
  • Run the team, including attending management meetings, team huddles and meetings, and complete all other management tasks.
  • Complete call and email quality checks within the team, ensuring feedback and coaching is given to the executives accordingly.
  • Ensure you are fully confident with relevant company processes and procedures.
  • Work with the Head of Sales to ensure all team members are provided with formal and informal coaching and quality assessment.
  • Develop a positive relationship with key stakeholders, including Regional Teams, Customer Services Teams, and Process Improvement/Quality Teams.

Requirements:

  • A minimum of 2 years' experience in a fast-paced sales environment.
  • Strong leadership and people skills with an excellent coaching ability.
  • Track record of delivering targets and working towards KPIs.
  • Knowledge of central systems and CRM operating packages.
  • Knowledge of people management processes.
  • Ability to negotiate and influence at all levels.

Why Biffa?

Biffa is the UK's No. 1 choice for business waste management, with 11,500+ people around the country. We offer a competitive salary and benefits, private health care, generous pension scheme, and ongoing career development, training and coaching.



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