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Customer Service Representative

2 months ago

Lutterworth, Leicestershire, United Kingdom Logistic People Full time

Customer Service Operative Wanted In Lutterworth

We are seeking a skilled Customer Service Operative to join our team at Logistics People.

Location: Lutterworth, Great Britain

Working Hours:

  • Monday - Friday 06:00 - 14:00 Shifts Available

Pay rate: £12.35 P/hr

Position: Customer Service Operative

As a Customer Service Operative for Logistics People, your role will consist of various duties including but not limited to:

  • Recording and communication of delivery incidents
  • Ensure customer and client queries; dealt with by Ambient Customer Service staff are handled in a timely and professional manner and to the satisfaction of the customer
  • Ensure customer/client reports are accurate and communicated in accordance with agreed timeframes
  • Ensure customer/client non-conformance is properly recorded and fed back to the client and corrective action taken
  • Ensure delivery discrepancies are properly recorded and investigated and the outcome communicated to the client
  • Support Investors in Excellence initiative by examining internal and external processes with a view to driving improvement throughout the business
  • Ensure all ISO requirements are fully satisfied and complied with
  • Support the Ambient Customer Service team in delivering exceptional customer service

Key Responsibilities:

  • Provide timely and effective communication to customers and clients
  • Resolve customer and client queries in a professional and courteous manner
  • Ensure accurate and timely reporting of customer and client issues
  • Support the development and implementation of process improvements

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Apply Now:

Please submit your application, including your CV and a cover letter, to [insert contact information].

We look forward to hearing from you

Language: English