Customer Service Representative UK
3 weeks ago
Are you passionate about delivering exceptional customer service?
CYBEX GMBH is seeking a highly motivated and experienced Customer Relations Assistant to join our team in the UK.
Key Responsibilities:
- Process customer orders via phone, email, or EDI package
- Plan and execute deliveries, ensuring timely and efficient logistics
- Support the finance department with accounts payable and other financial tasks
- Serve as the primary point of contact for customers, key accounts, and distribution partners
- Perform administrative and organizational tasks to support the team
- Respond promptly to customer queries, resolve complaints, and provide excellent customer service
- Communicate and coordinate with internal departments to ensure seamless operations
- Develop in-depth knowledge of our products and processes to provide expert support
- Upsell products and promote company initiatives
Requirements:
- Completed commercial apprenticeship or equivalent experience
- Experience with B2B account management and customer service principles
- Proficient in MS Office and SAP
- Excellent command of English language
What We Offer:
- Competitive salary and contributory pension scheme
- Generous holiday allowance and team-building events
CYBEX GMBH is a global company with a diverse and inclusive work environment. We offer opportunities for professional growth and development in a dynamic and innovative industry. As part of Goodbaby International Holdings Ltd., we are committed to creating a workplace that values diversity, equality, and inclusion. If you are a motivated and experienced professional looking to join a successful and growing company, we encourage you to apply for this exciting opportunity.
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