Customer Service Representative

4 weeks ago


Birmingham, Birmingham, United Kingdom Pettinaroli UK Full time

About Pettinaroli UK

Pettinaroli UK is a leading specialist solution provider for balancing, controlling, and metering of water distribution in the HVAC industry. Our company is dedicated to delivering high-quality products and exceptional customer service. We are currently seeking an Administration Assistant to join our UK administration and marketing team.

About the Role

The ideal candidate will be well-organised, able to prioritise tasks and work to tight deadlines, and possess excellent communication skills. They will be expected to work closely with our technical and sales team as well as customers, and contribute to the development and expansion of the role to improve company performance and customer relationships.

Responsibilities

  • Process new sales orders through to completion and despatch
  • Ensure despatch and project documentation is complete in accordance with company policy
  • Take ownership of quote generation and management using our company CRM system
  • Support with maintenance of customer records via CRM
  • Ability to work in a fast-paced environment managing a heavy workload
  • Assist with essential administration tasks including filing and processing expenses
  • Communicate with customers, sales reps and end users via phone, email and in person as required
  • Maintain good communication with new and existing customers, dealing with project related enquiries and monitoring their account status
  • Effectively and efficiently follow up customer enquiries to ensure ongoing customer satisfaction and manage existing customer relationships to provide a positive customer experience and secure potential sales leads
  • Communicate with other Pettinaroli group companies to understand and share good practices
  • Manage time effectively and work collaboratively with other members of the team to meet performance goals
  • Comply with all company policies and procedures
  • Maintain professionalism with customers and colleagues

Qualifications and Skills

A minimum of 1 year of experience in an internal sales role or similar is desirable. Knowledge of commercial plumbing and HVAC systems would be advantageous. Bachelor's Degree in a job-related field or relevant experience is required.

Compensation and Benefits

Pettinaroli UK offers a competitive salary, work-based pension, healthcare plan, structured bonus scheme, internal training, and 12 days paid annual leave plus Bank Holidays. We are an equal opportunity employer and welcome applications from all candidates without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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