Retail Shop Team Leader

2 weeks ago


South Hams, United Kingdom Superdry careers Full time
Job Description

Retail Team Leaders at Superdry are known as Brand Leads. As a Brand Lead, you will be a genuine ambassador for our brand, delivering an exceptional customer experience in store. You will support the management team to motivate and lead the associates team to achieve store targets and drive excellence in all areas.

Main Responsibilities
  • Utilize your local knowledge and sales expertise to deliver an unparalleled brand experience.
  • Make informed decisions about consumer issues, taking ownership of handling them in store.
  • Embark on a journey to become a brand ambassador by role modeling our behaviours, values, and style.
  • Be a positive role model for others, fostering trust through collaboration and open communication.
  • Maintain a high standard of store appearance, embracing the Superdry store look.
  • Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
  • Develop a commercial awareness of your store, understanding KPIs and contributing fresh ideas to drive performance.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
People
  • Support the day-to-day supervision of the team.
  • Provide clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and create a great work environment.
  • Offer timely feedback to associates, recognizing success and positively challenging poor performance.
Packages
  • A competitive hourly rate.
  • 20 days holiday plus your birthday day off.
  • A new Superdry wardrobe with a generous clothing allowance.
  • Amazing staff discount with up to 50% online and in store.
  • Flexible working patterns, including 4-day working for full-time employees (dependent on store availability).
  • Style and Service obsession fueled by our awesome training and development.
  • Pension contributions.
  • Life assurance.

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