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IT Service Delivery Manager
2 months ago
ARM is seeking an experienced IT Service Manager to join their fast-paced team on an initial 6-month contract.
Key Responsibilities- Manage the service delivery of ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
- Lead a fully functioning multi-sourced service support team, focused on service availability and performance.
- Ensure all service and support functions remain responsive to customer needs, adequate reporting and service standards are met, and technical change is communicated and managed.
- Develop a programme of continual service improvement across the wider service delivery function.
- Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas.
- Investigate problems and opportunities in existing processes and contribute to recommending solutions.
- Identify process optimisation opportunities and contribute to the implementation of proposed solutions.
- Build relationships with important stakeholders and work with teams to achieve strategic goals.
- Communicate effectively with stakeholders, discussing changes in reporting processes and providing an interpretation for data sets.
ARM is a specialist talent acquisition and management consultancy, providing technical contingency recruitment and complex resource solutions. We work with clients across various industries, including government entities.
