Career Opportunities in Claims Handling

1 month ago


York, York City, United Kingdom NFU Mutual Full time
{"About the Role": "

At NFU Mutual, we pride ourselves on being a great place to work. As a Claims Handler, you'll be part of a thriving team that manages our customer's claims end to end, from initial claim through to settlement.



You'll investigate and process claims with the policy holders' best interests at heart, while preventing any fraudulent activity. Our team is passionate about delivering exceptional customer service and building strong relationships with our customers and NFU Mutual Agents.



We're committed to helping you grow and develop within your role. Our comprehensive training program includes classroom learning, shadowing, and individual support from Team Leaders and senior members of the team.



As a Claims Handler, you'll enjoy a 35-hour week with shift patterns running from Monday to Friday between 8am to 6pm. You'll also have the opportunity to work from home for up to 80% of the time, once you've completed your initial 6 months training.



Our benefits and rewards package is designed to support your work-life balance and provide you with opportunities to grow and develop within the company.



Benefits and Rewards:

  • Salary up to £25,000
  • Annual bonus (up to 10% of salary)
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Access to savings at High Street brands, travel and supermarkets
  • £20 contribution to a monthly gym membership - subject to T&Cs
  • Health and wellbeing plan - cashback for dentist, opticians, physio and more
  • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
  • Employee Volunteering - volunteer in the community for one day each year
  • Unlimited access to Refer a Friend £500 bonus scheme
  • Life Assurance cover of 4 x salary
  • Employee discounts of 15% on a range of NFU Mutual insurance policies.

","What We Offer": "

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do.



Our people are just as important to us. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, and we welcome applications from people of all backgrounds.



We're committed to creating a workplace where everyone can thrive. Our inclusive culture values diversity and promotes equality.


","About You": "

We're looking for a customer-focused individual with strong written and verbal communication skills. You'll be confident in delivering exceptional customer service and building strong relationships.



As a Claims Handler, you'll be responsible for investigating and processing claims, preventing fraudulent activity, and engaging with customers and NFU Mutual Agents.



We're looking for someone who is empathetic, supportive, and a good communicator. You'll also need to be adaptable, able to multitask, and confident in making decisions.



We're committed to helping you grow and develop within your role. Our comprehensive training program includes classroom learning, shadowing, and individual support from Team Leaders and senior members of the team.


"}

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