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Luxury Watch Showroom Manager
2 months ago
Role Overview
We are seeking a highly experienced and passionate Luxury Watch Showroom Manager to lead our team in a prestigious new boutique opening in London's renowned Bond Street. As the face of our brand, you will be responsible for creating an exceptional customer experience within a sophisticated and elegant environment.
Key Responsibilities
- Develop and implement a customer-centric strategy to elevate the overall client journey.
- Provide guidance and support to your team, ensuring consistent delivery of exceptional service standards.
- Cultivate unique and memorable interactions with discerning clientele.
- Build lasting relationships with customers, fostering loyalty and repeat business.
- Drive sales performance by motivating and leading your team to achieve ambitious targets.
- Lead by example on the sales floor, maintaining a welcoming and professional atmosphere.
- Identify areas for improvement and implement best practices to enhance operational efficiency.
- Ensure strict adherence to company and brand procedures.
- Collaborate with senior management in talent acquisition and development initiatives.
- Design and deliver training programs to enhance team skills and knowledge.
- Provide constructive feedback and recognition to foster a high-performing team environment.
Requirements
- Extensive experience in retail management, ideally within the luxury watch sector.
- A proven track record of successfully managing high-performing teams.
- An unwavering passion for delivering exceptional customer service.
- The ability to build and maintain strong client relationships.
- Strong commercial acumen with experience utilizing CRM systems.
