Service Technician
2 weeks ago
At Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As a Service Technician, you'll play a crucial role in delivering exceptional customer service and technical support.
Key Responsibilities:- Diagnose system problems and repair units using cutting-edge software and technology.
- Attend customer sites to carry out Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, and Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaborate with Service desk, Sales, and Operations Team to share key customer insights.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Proven experience in service or field-based technician role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Analytical thinking and problem-solving abilities.
- Proficiency in using Apps, diagnostic software, and MS Office Suite.
- Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
- Company van.
- A fast-paced working environment.
- An excellent working culture and community.
- A structured induction plan with continued learning and development.
We are an equal opportunity employer and welcome applications from all qualified candidates.
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