Service Technician
4 weeks ago
At Trane Technologies, we're committed to delivering exceptional customer service and technical support. As a Service Technician, you'll play a crucial role in maintaining customer plant and equipment, ensuring the highest standards of service in the most efficient manner.
Key Responsibilities:
Customer and Technical:
- Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaborate with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Able to use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
- Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
- Proven experience in service or field-based technician role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Analytical thinking and problem-solving abilities.
- Proficiency in using, Apps, diagnostic software, and MS Office Suite.
You can look forward to:
Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms. Company van. A fast-paced working environment. An excellent working culture and community. A structured induction plan with continued learning and development. A key role where you can make a direct contribution to our business.
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