Utilities Migration Specialist
3 days ago
About Clear Business Ltd:
Clear Business Ltd is a leading provider of utilities services, dedicated to delivering exceptional customer experiences. Our team of experts is passionate about creating an inclusive and diverse work environment.
Salary: £38,000 - £45,000 per annum
Job Description:
We are seeking a skilled Utilities Migration Specialist to join our team. As a Utilities Migration Specialist, you will be responsible for resolving complex customer account queries and supporting the migration of customers to our partner.
Key Responsibilities:
- Provide advice and guidance to resolve customer issues across multiple scenarios, including billing, onboarding, and offboarding.
- Conduct complex account reviews to identify the root cause of customer issues and develop effective solutions.
- Liaise with customers and third-party representatives by phone, email, letter, and SMS to resolve issues efficiently.
- Guide and educate customers in financial difficulty, signposting them to relevant support and agreeing payment plans or re-setting direct debits.
- Complete reports, system updates, and CRM entries in a timely and accurate manner, exceeding quality expectations.
Requirements:
To succeed in this role, you will need:
- An in-depth understanding of B2B customer care processes and regulatory requirements impacting B2B organisations.
- Previous experience in a Utilities or Change of Tenancy role, preferred.
- A proven track record of achieving productivity and performance targets in a consistent manner.
Benefits:
We offer a competitive salary, opportunities for professional development, and a dynamic work environment that values diversity and inclusion.
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