Customer Service Representative
1 week ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience and contributing to the success of our business.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Ensure stock loss controls are followed in all areas of the store, maintaining a high level of stock accuracy and minimizing losses.
- Maintain store and external cleanliness and hygiene standards, adhering to company policies and procedures.
- Follow freshness and rotation principles, ensuring that products are stored and displayed in a way that maximizes freshness and minimizes waste.
- Assist in the stock count process, accurately counting and recording stock levels.
What We Offer
- A competitive hourly rate, rising to £13.50 per hour after 3 years.
- Additional supplements paid depending on the days and hours worked.
- 29 days holidays per annum (pro rata, including Bank Holidays).
- Company pension after 1 year.
- Genuine opportunities for career development and progression.
- Mobile and broadband discounts with Vodafone.
- Generous discounts available; Circle K, Bike to Work.
- Maternity Leave top up, Marriage leave, Employee Assistance Programme.
Requirements
- A can-do attitude and excellent customer service skills.
- The willingness to go the extra mile for our customers.
- To be responsible and reliable.
- To enjoy working in a fast-paced, varied environment.
- A good team player.
- Preferably, previous experience in a customer-facing role, but this is not essential provided you have the right attitude.
Lidl is an Equal Opportunities Employer
We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion, or membership of the traveller community.
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