Customer Service Representative

3 weeks ago


Enniskillen, United Kingdom Allied Irish Bank Full time

Position: Customer Service Representative

Location: AIB Enniskillen branch, Fermanagh.

This position is available on a permanent, full-time basis.

Are you driven and eager to gain valuable experience in a dynamic environment?

At AIB NI, we seek enthusiastic, skilled, and motivated individuals to join our vibrant teams. If you are passionate about placing the customer at the forefront of your efforts, we invite you to help us provide an exceptional experience for our clients. In return, we are dedicated to fostering your personal and professional growth.

About the Position:

AIB NI is an engaging, diverse, and enjoyable workplace. We are undergoing significant transformation to become a bank that our employees and customers can trust. We ensure that we have the right talent, skills, and capabilities within the organization to support accountable, collaborative, and trustworthy practices. We advocate for a culture of diversity and inclusion, allowing individuals to thrive.

If selected, we will assist you in developing the skills that will enhance your career at AIB. We provide opportunities to rotate through various departments and roles, enabling you to broaden your experience, knowledge, and network across the organization.

Why Choose Us?

  • Competitive compensation.
  • Targeted training and mentorship programs.
  • A dedicated mentor to guide your development.
  • The chance to collaborate and network with seasoned professionals during an exciting period of growth and change within the bank and the industry.

We are enthusiastic about our new direction. Our goal is to be integral to our customers' financial journeys by delivering outstanding service. We are cultivating a culture that redefines expectations for both our customers and employees.

Does this resonate with your career aspirations?

Key Responsibilities Include:

  • Hold yourself and others accountable for fulfilling commitments.
  • Work collaboratively with colleagues to achieve common goals.
  • Establish strong relationships and provide customer-focused solutions.
  • Address customer inquiries, resolve issues, and respond to questions through various communication channels.

Life at AIB

At AIB, we have a clear mission - Empowering individuals to create a sustainable future. We aim to be central to our customers' financial experiences by providing exceptional service. This commitment extends to our employees as well.

We are building a culture that challenges conventional expectations of a bank for both customers and employees.

We are dedicated to offering our colleagues flexibility in their work and personal lives. Our hybrid working model allows our team members to balance their time between remote work and their designated office, depending on their role and the needs of our customers and business.

AIB is an equal opportunity employer, and we take pride in being the first bank in Ireland to achieve the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in fostering an inclusive culture where all employees can thrive. We welcome applications from individuals of diverse backgrounds and abilities.

If you believe you possess the necessary qualities, we encourage you to apply through our online application form.



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