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Customer Service Representative

2 months ago

Enniskillen, United Kingdom Lidl in Deutschland Full time

Lidl in Deutschland is committed to delivering an exceptional customer experience from our headquarters to the shop floor and everywhere in between.

If you are customer-focused, energetic, and thrive on continuous learning, we have an exciting opportunity for you as a Customer Assistant on a 30-hour contract with a weekly pay starting at £348.

Your responsibilities will be diverse, ranging from working varied shifts with different tasks and colleagues.

As a Customer Assistant, you will be expected to sell alcohol, so you must be 18 years or older to work in our store.

Shift Patterns:

Morning Shift:

Beginning at 5am or 6am, your team will work to restock our award-winning products and prepare our tasty bakery items for opening time, ensuring customers can fully enjoy the Lidl experience.

Middle Shift:

Starting mid-morning or early afternoon, your duties will include maintaining store cleanliness, assisting customers, and managing till queues to enhance the shopping experience.

Late Shift:

Commencing in the afternoon, you will focus on providing exceptional service to customers, restocking shelves, and preparing the store for the next day.

Responsibilities:

  • Engage with customers in a friendly manner
  • Follow stock control procedures
  • Maintain store cleanliness
  • Ensure product freshness
  • Assist with stock counts

Requirements:

  • Positive attitude and strong customer service skills
  • Willingness to go the extra mile
  • Reliability and responsibility
  • Ability to work in a fast-paced environment
  • Team player mentality
  • Previous customer-facing experience is preferred

Benefits:

  • Competitive hourly pay with increases over time
  • Holiday allowances and pension benefits
  • Opportunities for career growth
  • Employee discounts and assistance programs
  • Equal opportunity employer with inclusive practices