Customer Service Representative

7 days ago


Enniskillen, United Kingdom BT Group Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at BT Group. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy.

What We Offer

We offer a competitive hourly rate of £12.34, plus 20% on target commission. You will also receive comprehensive training and development opportunities to help you succeed in your role.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to work in a fast-paced environment. You will also need to be resilient and adaptable, with a willingness to learn and develop new skills.

What We're Looking For

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a positive attitude, a strong work ethic, and a desire to succeed, we encourage you to apply for this exciting opportunity.



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