Customer Service Representative
19 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As the face of our business, you will be responsible for delivering a great shopping experience for our customers, championing and promoting our brilliant products, and helping us to continually improve.
Key Responsibilities
• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
Key Skills
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability
About Us
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. Join us and make an immediate impact.
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