Technical Operations Engineer
24 hours ago
About Armstrong Knight:
At Armstrong Knight, we pride ourselves on delivering exceptional service to our clients. Our team of experienced professionals works tirelessly to ensure seamless service delivery, and we are committed to attracting and retaining top talent.
Job Description:
The Technical Operations Engineer will be responsible for providing first- and second-line technical support to our clients, answering queries via ticketing systems, email, and phone. This will involve resolving cases remotely (using ServiceNow/email/phone) where possible, or directly on customer sites as needed, while adhering to target resolve times. The successful candidate will also manage their own time effectively and efficiently, ensuring expectations are managed and communicated clearly to clients.
Key Responsibilities:
- Provide first- and second-line technical support to clients
- Resolve cases remotely and on-site as required
- Manage case updates, Knowledge Base articles, and activities to a high standard
- Work collaboratively with cross-functional teams to ensure timely resolution of cases
- Communicate effectively with clients and internal stakeholders
Salary and Benefits:
This role comes with a competitive salary ($65,000 - $85,000 per annum) and a range of benefits, including professional development opportunities, flexible working arrangements, and a collaborative work environment.
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