Senior IT Asset Manager

4 days ago


Crawley, West Sussex, United Kingdom RSM UK Full time
Job Description

We are seeking an experienced Junior Management System Advisor to join our team at RSM UK. As an advisor, you will play a crucial role in providing advice and support to our employees.

  • Providing first-line support: Responding promptly to helpdesk tickets, emails, Microsoft Teams messages, and calls from employees.
  • Diagnosing and resolving issues related to the system, such as time recording, billing, disbursements, reporting, and back-office system interactions.
  • Troubleshooting and resolving problems: Conduct thorough analysis to identify the root cause of problems and apply appropriate solutions. Collaborate with the PASO team and other National Technology teams to resolve complex issues.
  • Focusing on service management: Track and document support requests. Prioritize and escalate issues as required to ensure timely resolution and maintain the outstanding service level provided.
  • Providing user training and enhancing documentation: Conduct training sessions to help end-users effectively utilize the system. Create and maintain documentation for troubleshooting procedures and common issues.

What we are looking for:

  • Some experience of troubleshooting and problem-solving, with an eye for detail.
  • Basic understanding of service management principles and problem prioritization.
  • Excellent communication and customer service skills to interact effectively with end-users.

Benefits:

  • Study Support.
  • Hybrid and flexible working.
  • 25 days holiday with the option of purchasing additional days.
  • Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme, and access to a virtual GP.
  • Access to a suite of 300+ courses on demand developed by our in-house talent development team.

The estimated salary for this position is £40,000 - £60,000 per annum, depending on experience.



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