Retail Bar Team Lead

1 month ago

Everton, United Kingdom Sodexo Full time
{"h3": "Job Overview"}

We are seeking a Retail Bar Manager to lead our hospitality lounge team at Everton FC. As a leader, you will be responsible for overseeing the smooth operation of our retail stand, managing a team of staff, and ensuring excellent customer service.

{"h3": "Key Responsibilities"}
  • Attend pre-match manager briefings and participate in training required by legislation and the company.
  • Monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices.
  • Liaise with the kitchen team to ensure all food products are serviced in line with timings specified.
  • Work in adherence with Food Allergens information and service procedures.
  • Ensure that both bar and floor staff are attentive to guests' needs, working in a timely manner to minimize any wait times.
  • Welcome guests, take orders, and serve beverages to guests.
  • Care about customer satisfaction and deliver the optimal client service experience.
  • Serve guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
  • Deal with customer and staff complaints effectively and efficiently.
  • Actively upsell products and maximize revenue capture.
  • Support overseeing the food and beverage operation within a restaurant, ensuring that the quality of product and service remain consistent in line with standard operating procedures.
  • Assist with the training and development of staff members on the day while adjusting staffing levels as necessary to meet the needs of business.
  • Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
  • Follow standard operating procedures to maintain quality and consistency over all units across site.
  • Make sure staff are signed in, fully briefed, and given their allocated break time.
  • Use proven interpersonal skills to provide a world-class service to our guests.
  • Plan for any problems or shortages so they are prevented before occurring.
  • Ensure profitability through protection of the company's asset and stock.
  • Always ensure you and your team remain smart and presentable in line with the company's dress and appearance policy.
{"h3": "Ideal Candidate"}
  • Excellent communication skills.
  • Able to brief a team of people.
  • Able to lead a large team of staff.
  • Able to drive sales, performance of individuals, and meet customer expectation.
  • Professional.
  • Good attention to detail.
  • Experience within a catering environment – not key but useful.
  • Able to meet deadlines and adhere to client regulations.
  • Confident.
{"h3": "Package Description"}
  • £ Per Hour.
  • Flexible Working.
  • Leading a team.

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