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Customer Account Specialist

4 weeks ago

Manchester, United Kingdom 3P Logistics Full time
About the Opportunity

As a Customer Account Executive with 3P Logistics Ltd, you will play a pivotal role in ensuring customer satisfaction and retention through exceptional service delivery. With a strong focus on relationship-building, you will act as the primary point of contact for customers, providing timely support and resolution to their queries.

Key Responsibilities
  • Account Management: Develop and maintain strong relationships with key clients, understanding their needs and preferences to deliver tailored solutions.
  • Service Excellence: Ensure seamless day-to-day operations, consistently meeting or exceeding customer expectations.
  • Credit Control: Manage credit limits, invoicing, and billing processes to minimize disputes and ensure prompt payment.
Requirements
  • Strong Communication: Excellent interpersonal and communication skills, with the ability to build trust and rapport with customers.
  • Sales and Negotiation: Proven sales and negotiation skills, with experience in closing deals and expanding existing client relationships.
  • CRM Proficiency: Familiarity with CRM software, data analysis tools, and other relevant systems to track customer interactions and performance metrics.
What We Offer
  • Competitive Salary: £40,000 - £60,000 per annum, depending on experience.
  • Benefits Package: Comprehensive health insurance, mental health support programs, employee assistance services, and wellness initiatives.