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Customer Service Representative
2 months ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to ensure a positive experience.
Key Responsibilities:- Respond to customer inquiries and provide accurate and timely information about our products and services.
- Process customer orders, cancellations, and returns efficiently and effectively.
- Address customer complaints and concerns using active listening skills, clear communication, and empathy to find solutions or escalate issues when necessary.
- Monitor key performance areas and generate reports to support improvement.
- Provide information on related products and services that can be offered to customers.
- Respond to customer reviews and feedback to ensure a positive customer experience is achieved.
- Use in-house systems to accurately record data and maintain customer records.
- Opportunity to learn and develop new skills.
- Company social events and team-building activities.
- Pension scheme and cycle to work scheme.
- Full training provided to ensure success in the role.
- Opportunity to progress and advance within the company.
- Free parking onsite and close proximity to public transport.
Adecco UK Limited is an equal opportunities employer and welcomes applications from all qualified candidates. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website.
