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Deputy Head of Contract Performance
2 months ago
We are seeking a highly skilled and experienced Deputy Head of Contract Performance to join our team at AccessMatters. The successful candidate will provide operational leadership, oversight, and management of the Quality Management team function and initiatives, working closely with the Director, Quality Management.
Key Responsibilities- Align with the Director of QM to provide accountable leadership for assigned programs within the portfolio of QM services, including oversight and monitoring of continuous quality control, quality management and quality improvement functions across a dozen diverse HASD programs.
- Assist the Director with the hiring, training, coordination, coaching, and evaluation of staff, and provide interim supervision and team leadership as assigned.
- In collaboration with the Vice President, HASD, Director of Quality Management, and Fiscal Department, actively participate in budgeting and financial processes for QM and other programs as needed; manage relevant budgets and contract requirements in areas of deliverables, compliance, expenditures, reconciliation, invoices, contracting, and reporting.
- Proactively gain and maintain knowledge of all active program grants and contracts that AccessMatters receives and fulfills, especially those from the Centers for Disease Control, the Office of Population Affairs, the Health Resources and Services Administrations, the Pennsylvania Department of Health, the Substance Abuse and Mental Health Services Administration and the Philadelphia Department of Public Health.
- Proactively gain and maintain knowledge of current developments in sexual and reproductive health, health care service delivery and quality management, HIPAA, nonprofit administration and technology, public/funder policy, and other areas pertinent to QM functions at AccessMatters.
- Broad knowledge of public health and/or sexual and reproductive health programs and issues, including those related to adolescent health, family planning, sexually transmitted diseases, breast and cervical health, HIV/AIDS, health disparities and social determinants of health, throughout the lifespan, across impacted communities.
- Proven knowledge and experience with the execution of quality management methodologies and regulatory/contract compliance practices, preferably in a public health or clinical setting.
- Strong understanding of the concepts and practices associated with effective program management, service delivery, network management and non-profit functions.
- Experience in writing, publishing, and implementing written policies, procedures, and other documents to assure delivery of high quality and compliant clinical care and related services.
- Ability to review and analyze programmatic and service data to assess and monitor provider performance and quality of care, produce core reports, and identify trends.
- Demonstrated knowledge and experience in applying HIPAA and other federal, state, and local regulations governing client confidentiality.
- Demonstrated ability to lead teams, projects, and initiatives that require cross-team collaboration at all levels of staff within AccessMatters and our network organizations, to build and strengthen programs and agencies.
- Ability to travel regularly for the implementation of Quality Management activities in Southeastern Pennsylvania as well as across the State of Pennsylvania as needed.
- Ability and desire to work within a multi-cultural and multi-disciplinary team environment, serving diverse populations and institutions across a broad spectrum of community and clinical providers within the field of sexual and reproductive health and maternal and child health.
- Knowledge and experience working with diverse communities with cultural humility and responsibility.
- Experience with web-based collaboration platforms and information management systems, portals, and intranets.
- Ability to self-manage, independently prioritize, assess and solve problems, negotiate solutions, and effectively handle multiple tasks and projects simultaneously, while taking direction as needed.
- Demonstrated proficiency in Microsoft Office Applications (Word, Outlook, Excel and PowerPoint).
- Ability to work outside normal business hours, as needed (e.g., scheduled nights and weekends).
- Bachelor's Degree required, graduate degree in pertinent field of study preferred (e.g., public health administration, data analysis/research, quality management, project management).
- Experience performing Quality Management activities required, with minimum three (3) years of proven experience in a QM role strongly desired.
- Experience utilizing QI tools (PDSA Cycle, root cause analysis, fishbone diagrams, etc.).
- Experience in clinical settings, patient care, and/or non-profit programming preferred.
- Experience in program development, implementation, management, and evaluation preferred.
Please submit your cover letter and resume to the Deputy Director, Quality Management position posted at our online career site, by going to this link: https://While AccessMatters is currently operating remotely, candidates are expected to reside within commuting distance of our headquarters in Center City, Philadelphia.
