Store Leadership Position

5 days ago


Llanelli, Carmarthenshire, United Kingdom Hotel Chocolat Group plc Full time
Lead Our Retail Team

Hotel Chocolat has established itself as the UK's favourite premium chocolate brand, offering a range of luxury products from giftable chocolates to alcohol, coffee, and our pioneering drinking chocolate system.

We're seeking a passionate Store Manager to drive our retail team's performance and deliver exceptional customer experiences.

Key Responsibilities
  • Provide inspirational leadership to your team, fostering a culture of excellence and driving sales growth through effective communication and coaching.
  • Develop and implement strategies to maximise store sales and profitability, ensuring timely execution of promotions and marketing initiatives.
  • Collaborate with your team to achieve sales targets and key performance indicators (KPIs), promoting a culture of accountability and continuous improvement.
  • Identify and capitalise on commercial opportunities in-store, leveraging your expertise to drive business growth and customer satisfaction.
Requirements
  • Proven experience in a fast-paced, seasonally busy retail environment, preferably within a luxury brand or retailer.
  • Strong leadership skills, with a track record of inspiring and developing high-performing teams.
  • A genuine passion for chocolate, our brand, and delivering exceptional customer service.
What We Offer
  • Competitive incentives based on performance.
  • 50% unlimited staff discount to enjoy our products and share with friends and family.
  • 70% discount on a stay at our Hotel in St Lucia.
  • We value work-life balance and are open to discussing flexible working arrangements.


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