Residential Support Specialist

7 days ago


Exeter, Devon, United Kingdom Homes for Students Full time
Job Overview
We are seeking a motivated and experienced Resident Services Assistant to join our team at Hill View Place. This is an excellent opportunity to work in a dynamic and supportive environment, where you will play a vital role in upholding our values and putting students first.

About the Job
You will be responsible for providing exceptional customer service to students and visitors, ensuring a seamless and enjoyable experience for all. This includes providing a warm and friendly meet and greet service, reception support, and help desk assistance, as well as contributing to various back-office functions, providing administrative support to the operations team and General Manager.

Key Tasks
- Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
- Operate a professional helpdesk and telephone service, responding promptly and helpfully to student queries
- Provide a professional reception service, delivering cheerful and attentive services to students and visitors

Benefits
- £22,000 - £25,000 per year, depending on experience
- Generous holiday package of 25 days, plus bank holidays
- Access to a range of exclusive retail discounts
- Take your special day off, enjoy your birthday with a well-deserved break from work
- Stay active and eco-friendly with our cycle-to-work scheme
- Make a difference in the community with 2 charity days per annum

Company Culture
Homes for Students is committed to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. We are proud members of Inclusive Employers, and we encourage applications from candidates of all backgrounds and communities.

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