On Board Host

3 days ago

Nottingham, Nottingham, United Kingdom SSP Full time
Job Title: On Board Host

Join SSP, a premier provider of catering and onboard services to the British Railway Industry, as an On Board Host at East Midlands Railway (EMR) at Nottingham Station.

About the Role:

We are seeking a motivated and customer-focused individual to provide exceptional service to our passengers on board our trains. As an On Board Host, you will be responsible for delivering a first-class service, managing stock, and handling transactions.

Key Responsibilities:
  • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service and achieving sales targets independently.
  • Travel on assigned trains, assisting passengers, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs.
What We Offer:
  • Competitive pay rate of £12.00 per hour plus commission.
  • Full-time hours (40 hours) with rotational shifts between 5am and 7pm, including some weekends.
  • Opportunities for career growth and development.
  • Employee discounts on various SSP brands and franchises across the UK.
  • Access to award-winning training, apprenticeships, and development programs.
  • Internal growth opportunities, with 70% of our Managers being internal promotions.
  • Health and wellbeing support, including retail trust, flexible working, and family-friendly leave.
  • Financial support, including UK Pension Plans, Life assurance, and Share Incentives Scheme.
  • £400 reward for successful referrals.
  • 28 days holiday pro rata, inclusive of Bank Holidays.
Requirements:
  • Must be 18 years of age or over to perform certain tasks or work on certain shifts.
  • Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

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