Insurance Claims Specialist

5 days ago


Ringwood, United Kingdom Aspire Jobs Limited Full time

We are seeking an experienced Insurance Claims Advisor to join our client's busy property team based in Ringwood. As a key member of the team, you will play a vital role in providing an exceptional claims service to our clients throughout the company.

Job Description

The successful candidate will have previous claims experience, ideally from Commercial, but will consider personal lines claims experience. We are looking for somebody that has experience across a wide spectrum of insurance products, and the claims associated with them.

  • Dealing with enquiries by telephone, email and in person from clients, colleagues and insurers, and respond within one business day
  • To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients
  • Ensure even distribution of calls, post and web enquiries amongst the team on a daily basis
  • Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date

You will need to be resilient, as this may require challenging an insurer's view on the cover afforded by the policy if they believe it to be incorrect. They pride themselves on their high levels of customer service, and part of this Claims Handler role will be about maintaining and exceeding these in line with Co. policy.

The job will see you working closely within the claims team, ensuring fluid workflows and processes are followed, including regularly updating the Claims procedures manual. You will also be responsible for reporting all suspicious claims, such as validity, to the Operations Manager.



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