Insurance Claims Specialist

4 weeks ago


Ringwood, Hampshire, United Kingdom fish4.co - Jobboard Full time

As a key member of our client's property team, you will be responsible for providing an in-house insurance claims service to clients throughout the company. Your role will involve guiding clients through the process of making a claim, ensuring the correct outcome according to the terms of the policy is reached. You will need to be resilient, as this may require challenging an insurer's view on the cover afforded by the policy if you believe it to be incorrect.

Key Responsibilities
  • Dealing with enquiries by telephone, email and in person from clients, colleagues and insurers, and respond within one business day.
  • Ensure even distribution of calls, post and web enquiries amongst the team on a daily basis.
  • Accurately document all instructions/conversations with clients on manual and IT-based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
  • Negotiate with insurers to provide the best solution for clients, given legal and regulatory requirements.
  • Navigate and effectively maintain manual and IT systems for processing and administrative purposes relating to claims.
  • Work closely within the claims team ensuring fluid workflows and processes are followed, including regularly updating the Claims procedures manual.
  • Report all suspicious claims, such as validity, to the Operations Manager.

Our client prides themselves on their high levels of customer service, and part of this role will be about maintaining and exceeding these in line with company policy.

Requirements
  • Previous claims experience, ideally from Commercial, but will consider personal lines claims experience.
  • Experience across a wide spectrum of insurance products, and the claims associated with them.
  • Ability to identify that the criteria for a 'circumstance' has been met, to guide clients through the process of making a claim.
  • Resilience, as this may require challenging an insurer's view on the cover afforded by the policy if you believe it to be incorrect.


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