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Customer Team Leader

2 months ago

Broadland, United Kingdom Co-op Digital Full time
About the Role

We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.

Key Responsibilities
  • Provide friendly and thoughtful service to customers, working in our in-store bakery and managing the store when needed.
  • Develop and implement training programs to enhance the capabilities of the team, fostering an inclusive culture where everyone's voice is valued and respected.
  • Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to provide a great shopping experience for customers.
  • Support the Store Manager by deputising when they are not working and delivering a variety of HR processes.
  • Lead the introduction of new products and services in the store, working closely with the team to implement change and encourage open and honest feedback.
  • Build relationships with customers and the local community, supporting the Store Manager with the delivery of the local Co-op community plan.
Requirements
  • A genuine care for the needs of customers and members.
  • The ability to strike a balance between leading and supporting the team and rolling up your sleeves on the shop floor.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Strong organisational and problem-solving skills.
  • A desire to learn, grow, and develop leadership skills.
  • The flexibility to work a range of different shifts.
What We Offer
  • Full, paid training and dedicated support for personal development and career progression.
  • 30% discount on all Co-op products in-store, plus 10% discounts on all other brands.
  • A pension scheme with up to 10% employer contributions.
  • Wagestream – a money management app giving access to a percentage of pay as earned.
  • 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • 24/7 employee assistance service.
  • Rota shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.