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Assistant Store Manager, Experience
2 months ago
Job Summary:
The Assistant Store Manager, Experience is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales growth in our high-end stores. This role requires a strong passion for customer service, a keen eye for detail, and the ability to work collaboratively with our sales teams to achieve business objectives.
Key Responsibilities:
- Lead by example, demonstrating a commitment to customer service excellence and driving sales growth through effective sales strategies and techniques.
- Develop and implement sales plans to achieve business objectives, including sales targets and customer engagement initiatives.
- Collaborate with sales teams to identify opportunities for growth and implement strategies to drive sales and customer engagement.
- Provide coaching and development opportunities to sales teams to enhance their skills and knowledge.
- Monitor and analyze sales performance, identifying areas for improvement and implementing strategies to drive growth.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized experiences.
- Stay up-to-date with industry trends and competitor activity, identifying opportunities to stay ahead of the competition.
Requirements:
- Minimum 3 years of retail management experience, preferably in high-end or luxury brands.
- Proven track record of delivering sales growth and customer service excellence.
- Strong leadership and coaching skills, with the ability to motivate and develop sales teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, with a keen eye for detail and a focus on delivering results.
What We Offer:
- A comprehensive compensation package, including a competitive salary and benefits.
- Opportunities for career growth and development, with a focus on leadership and management skills.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to industry-leading training and development programs, to enhance your skills and knowledge.
- A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees.
About Us:
Canada Goose is a global leader in the design, manufacture, and distribution of premium parkas and other outerwear. We are committed to delivering exceptional customer experiences and driving sales growth through our high-end stores and e-commerce platform. Our team is passionate about delivering exceptional customer service, and we are looking for talented individuals who share our commitment to excellence.
