Customer Service Team Lead

1 week ago

Telford, United Kingdom Diligenta Full time
Job Title: Team Leader Customer Services

At Diligenta, we're committed to delivering exceptional customer service and transforming our clients' operations. As a Team Leader Customer Services, you'll play a crucial role in leading, managing, and inspiring a high-performing team to achieve key operational objectives.

Key Responsibilities:
  • Lead and manage a team of Customer Service Representatives to deliver exceptional service and meet business and client goals.
  • Oversee customer service delivery, manage team performance, and foster talent development to drive business success.
  • Plan, organise, and manage tasks efficiently, including delivering results both individually and through teams.
  • Analyse issues, generate solutions, and make data-backed decisions to drive continuous improvement.
  • Collaborate with the Customer Services Manager to inform and escalate unresolved issues promptly to avoid failures.
Requirements:
  • Proven experience in excellent team management, with a strong ability to lead, motivate, and develop a high-performing team.
  • Ability to manage effectively in a fast-paced environment, adapting quickly to changing demands and priorities.
  • Previous Financial Services experience is desirable, but not essential as training is provided.
What We Offer:
  • A comprehensive set of benefits, including a contributory company pension scheme, Group Life Assurance, and Group Income Protection.
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
  • Access to Perks at Work, an online discounted shopping platform, and Cycle to Work Scheme & Interest free Season Ticket loans.

We're committed to creating a positive and inclusive work environment where everyone can thrive. If you're a motivated leader with a passion for driving team success and delivering exceptional customer service, we'd love to hear from you.

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