Customer Support Specialist

3 weeks ago


Farnborough, Hampshire, United Kingdom Moorepay Limited Full time

About Moorepay Limited

We are a leading provider of HR and Payroll services in the UK and Republic of Ireland, serving thousands of organisations. Our team is passionate about delivering exceptional customer support, and we're looking for a skilled Customer Support Agent to join us.

As a Customer Support Agent, you will be the primary point of contact for our customers, providing timely and accurate support via phone, email, and Zendesk. You will work closely with our internal stakeholders to resolve customer issues and improve our products.

The ideal candidate will have experience working with SaaS applications, analytical thinking, and excellent communication skills. You will also be comfortable working in a fast-paced environment and embracing change as technology and products evolve.

Our company culture focuses on mental health support, maintaining a healthy work-life balance, and equal opportunities and inclusion for all. We offer a competitive base salary of £25,000 - £35,000 per annum, depending on experience, plus benefits such as private medical insurance, life assurance, and an enhanced pension scheme.

Becoming part of our team means having opportunities for career growth and professional development, as well as enjoying a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.



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