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IT Field Support Specialist

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Head Office - Stratford-upon-Avon Full time

This is an exciting opportunity to join our IT department as a Trainee IT Field Engineer. Based at our Head Office in Stratford upon Avon, you will be responsible for providing field-based support to over 2000 users.

As a key member of our team, you will be based at Head Office, but most days will entail site visits to any of our 50 remote sites. You will work closely with other IT Field Engineers on infrastructure projects, ensuring seamless support and maintenance of our IT systems.

Your responsibilities will include:

  • Preparing, installing, and supporting hardware.
  • Installing licensed software.
  • Providing initial diagnosis and resolving of a variety of IT-related issues.
  • Collaborating with colleagues to deliver infrastructure projects.

Full training will be provided for relevant hardware and software, but good knowledge of the following would be advantageous:

  • Windows 10/11 & MS Office 365.
  • Mac OSx/iOS.
  • Android.
  • PC & Laptop hardware.
  • A good working knowledge of the basic principles of computer networks.
  • An analytical approach to problem-solving.
  • Ability to communicate effectively with IT users of varying degrees of ability.
  • Ability to work well as part of a small team.

In return for your hard work, we'll support you with coaching & development every step of the way. Also, to reward your commitment, you'll enjoy:

  • 25 days holiday plus bank holidays.
  • Company Pension.
  • Wellness Programme.
  • Sick Pay.
  • Group life insurance.
  • Staff discount on car servicing.
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
  • Long service and loyalty incentives.
  • Staff referral scheme.
  • In-house, manufacturer & professional qualifications.
  • Free Parking / On-site Parking.
  • Company Events.