Business Performance Expert
5 days ago
We are looking for a Business Performance Expert to join our team at Investigo's overseas Shared Service Centre.
As a Business Performance Expert, you will be responsible for driving Service Delivery, Performance Management, and ongoing improvements.
The ideal candidate will have good relationship building skills coupled with the ability to develop processes with a good working level Excel and Modelling.
Key responsibilities include:
Service Delivery
- Develop and implement service delivery strategies to meet customer needs.
- Monitor and report on service performance metrics.
Performance Management
- Employ a data-driven approach to performance management.
- Define and implement key service SLAs and process KPIs across SSC Operations.
Relationship Management
- Build effective relationships with external and internal customers of the FSSC.
- Promote a culture of service excellence.
Estimated salary range: $90,000 - $120,000 per annum, depending on experience and qualifications.
This role offers a Hybrid working arrangement, Flexible benefits, and Bonus scheme.
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