IT Support Team Lead

2 weeks ago


Glasgow, Glasgow City, United Kingdom Birchwell Associates Full time

Birchwell Associates is a prominent organization seeking an experienced IT professional to lead their Technology Team at their Head Office in Glasgow.

The successful candidate will play a critical role as the face of the team, managing technical incidents and service requests across the business. They will lead the team in delivering a professional, courteous, and efficient service to minimize disruption and ensure client satisfaction.

Key Responsibilities:

  • Serve as the initial point of contact for technical incidents and requests, ensuring swift resolution or escalation as needed.
  • Lead the Service Desk team, fostering a high-performance, customer-focused culture.
  • Utilize expertise in Microsoft environments, including Active Directory, Azure AD, and Intune Device Management.
  • Manage and maintain IT systems aligned with ITIL best practices.
  • Collaborate with the Technology Team to implement process improvements and resolve recurring issues.
  • Communicate effectively with stakeholders across all levels of the organization.
  • Contribute to IT projects, ensuring timely delivery and alignment with business objectives.

Estimated salary: £55,000 - £65,000 per annum, depending on experience.


  • IT Support Team Lead

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Job Title: IT Support Team LeadAutoRek is a leading financial data management platform serving the financial services industry. We're seeking an experienced IT Support Team Lead to join our growing team, responsible for supporting our application wherever it's used. This role requires regular travel to either our Glasgow or Edinburgh office.The successful...


  • Glasgow, Glasgow City, United Kingdom This is an IT support group Full time

    Are you a seasoned professional looking for a new challenge? Do you have experience in leading hypercare or post-implementation support activities within a complex organisational environment?Job SummaryWe are seeking a Hypercare Delivery Lead to join our team at This is an IT support group.The successful candidate will have a strong background in change...


  • Glasgow, Glasgow City, United Kingdom Be-IT Resourcing Full time

    We are seeking an experienced Security Engineer to lead delivery of services across different business units at Be-IT Resourcing.You will manage incident response, threat intelligence, and vulnerability management. You will also integrate new tools and processes to ensure compliance with industry regulations.This role requires IT and Operational Technology...

  • Support Team Lead

    1 month ago


    Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Glasgow-based CV-Library is looking for an Office Manager to lead our support team. In this exciting role, you will be responsible for managing day-to-day tasks, providing administrative support, and overseeing office operations.You will supervise a team of three support staff, coordinate events, and maintain accurate financial records. The ideal candidate...

  • Support Team Lead

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom The Richmond Fellowship Scotland Full time

    Job DescriptionWe are seeking a highly motivated and experienced Senior Support Worker to join our team. As a senior member of staff, you will be responsible for:Managing and mentoring a team of support staffIdentifying training needs and leading the writing of support plansRota management and participation in review meetingsYou will also provide practical...


  • Glasgow, Glasgow City, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    Job OverviewWe are seeking a highly motivated and experienced Service Desk Manager to join our Service Team in Kirkintilloch.As a key member of our team, you will be responsible for managing and coordinating the service desk team to ensure efficient resolution of customer issues.About the RoleThis is a fantastic opportunity to work with a leading provider of...


  • Glasgow, Glasgow City, United Kingdom Keane Premier Support Services South Lanarkshire Full time

    We are seeking a highly skilled and motivated Leadership Role for Support Service Team member to join our team at Keane Premier Support Services South Lanarkshire. This exciting opportunity comes with an estimated salary of £14 per hour.The ideal candidate will have previous experience in a management position, preferably within a support team environment....


  • Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time

    About Our ClientOur client is a highly respected international legal firm with a strong presence in Scotland. They are currently seeking an experienced PA to lead the secretarial functions across the country, supporting 27 Personal Assistants in three offices.Key ResponsibilitiesImplement best practices to maximize client service and ensure administrative...

  • Hybrid Developer Lead

    3 weeks ago


    Glasgow, Glasgow City, United Kingdom Be-IT Full time

    As a Mobile Developer Lead at Be-IT, you'll play a key role in shaping the future of our mobile applications. With your expertise in MAUL or Xamarin, you'll lead the redevelopment of our mobile applications, collaborating closely with cross-functional teams to deliver a seamless user experience. Your extensive knowledge of app security and reliability best...

  • Support Worker

    1 week ago


    Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full time

    Company Overview:Victim Support Scotland is a leading charity that provides vital support and information to individuals affected by crime. Our team works tirelessly to empower victims, witnesses, and their families through our comprehensive services.Salary:The salary for this role is £28,000 - £32,000 per annum, commensurate with experience.Job...


  • Glasgow, Glasgow City, United Kingdom Be-IT Full time

    Are you an experienced Hybrid Mobile Developer Lead? Be-IT is looking for someone to join their team in Glasgow. The role involves working with a highly recognised client to create market-leading digital products for the retail sector.Responsibilities include redesigning and re-architecting mobile applications using MAUI, ensuring reliability and security...


  • Glasgow, Glasgow City, United Kingdom Be-IT Ltd Full time

    **Job Title:** Private Clients Attorney LeadCompany Overview:QED Legal LLP, a prominent Scottish law firm, is recruiting an accomplished Private Clients Attorney Lead to join their Glasgow office. This exciting opportunity requires a seasoned attorney with extensive knowledge of private client matters, including trusts and IHT work.About the Role:We are...


  • Glasgow, Glasgow City, United Kingdom Carer Support Wiltshire Full time

    Job OverviewWe are seeking a highly skilled Fundraising Manager to lead our team in the Glasgow area. This is a hands-on role where you'll work closely with your team to meet and exceed fundraising targets; leading, coaching and inspiring fundraisers to succeed.Key ResponsibilitiesLead and develop a team of fundraisers to achieve outstanding resultsMonitor...


  • Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full time

    Victim Support Scotland is recruiting a Part Time Service Lead to join our team in the Highland & Islands area. As a key member of our community outreach team, you will be responsible for managing a team of Co-ordinators, evaluating support to victims and witnesses at local court and community-based services and reporting directly to the Head of Service.The...


  • Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full time

    Company Overview:Victim Support Scotland is a leading organisation in providing support and information to people affected by crime. Our mission is to ensure that all those affected by crime receive high-quality support to help them recover from their experiences.We are seeking a dynamic individual to lead our community service delivery team in the Highland...

  • Support Team Lead

    3 weeks ago


    Glasgow, Glasgow City, United Kingdom Iolla Full time

    About the RoleWe are looking for a highly motivated and experienced Customer Support Manager to join our team in Glasgow. As a key member of our support team, you will be responsible for ensuring timely and effective resolution of customer issues and inquiries.You will work collaboratively with other departments, including our workshop and creative teams, to...


  • Glasgow, Glasgow City, United Kingdom MSX International Limited Full time

    Job Title:Fleet Aftermarket Support ManagerAbout UsWe are MSX International Limited, a dynamic and fast-paced organisation that thrives in the automotive industry. We are looking for a talented professional to join our team as a Fleet Aftermarket Support Manager.Key ResponsibilitiesBuilding strong relationships with customers to enhance their...

  • Team Lead

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom northern recruitment group Full time

    Are you a skilled professional looking to take on a new challenge as an Operations Manager with our company?We are currently seeking an experienced individual to lead our Operations team in Glasgow, UK.The successful candidate will have the opportunity to make a real impact on our team and clients by driving high standards of service quality and efficiency....


  • Glasgow, Glasgow City, United Kingdom Universal Business Team Careers Full time

    About Universal Business Team Careers:We are a leading player in the sustainable packaging industry for skincare and personal care products. Our company culture focuses on innovation, teamwork, and personal growth.Sales Coordinator/Executive Assistant Role:This is an exciting opportunity to join our team as a Sales Coordinator/Executive Assistant. You will...


  • Glasgow, Glasgow City, United Kingdom Law Support Full time

    Law Support is recruiting for a skilled Patent Support Specialist to join our formalities team. As a key member of the team, you will provide administrative support to fee earners, ensuring compliance with UKIPO, EPO, and foreign office procedures.We require a candidate with at least 1 year of patent administration experience and strong CIPA qualifications....