Group Head of Environment and Planning

2 weeks ago

Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

About the Role

We are seeking a highly skilled and experienced Group Head of Environment and Planning to join our IT department. As a key member of our team, you will be responsible for managing our non-production and production environments to ensure parity and reduce risk for deployments.

Key Responsibilities

  • Manage dependencies between components and the ripple effect of changes across the tech stack
  • Communicate and coordinate the impact of all changes across OSB's non-production and production environments to both technical and non-technical resources
  • Provide ongoing support to functional business areas in relation to configuring and baselining environments
  • Deliver solution designs that form project delivery tasks and ultimately create configuration documents utilising a consistent approach; that aligns to SMART
  • Maintain a Configuration Management (CM) database
  • Lead, update and recommend improvements to existing configuration management processes and procedures based on latest trends and efficiencies
  • Conduct capacity forecasting and modelling exercises to minimise disruption
  • Through the DevOps and Engineering teams manage enhancements to the Configuration Management tools
  • Review, analyse and present resolutions to configuration challenges and issues
  • Work with DevOps, Engineering, Service Delivery & Test to define OSB's non-production environment strategy on GCP
  • Manage 3rd party relationships with technology providers
  • Estimate, prioritise and deliver agreed changes to environments
  • Monitor and track environment usage, performance and cost environment capacity planning
  • Review current environment build process, with a view to making time/effort savings, so Engineering can better estimate new environment builds etc.
  • Ensure that you and your team fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Ensure that you and your team fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
  • Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
  • Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.
  • As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function.
  • Act as the Relationship Owner and primary business contact for the vendor(s) assigned to you. Responsible for meeting the day to day requirements outlined in the Vender Management & Outsourcing Policy and the Relationship Owner Operating Standards, including completing assigned training, providing a risk assessment related to the vendor(s), monitoring service performance and ensuring adherence to the Group's Information Security requirements.

What We Offer

We offer a competitive benefits package including:

  • Discretionary annual bonus opportunity of up to 25%
  • 30 days annual leave plus bank holidays
  • Contributory pension (8% employer 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme

About Us

OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

What You Will Be Doing

In this role, you will have the opportunity to ensure the environments to deliver technology is scalable, easy to deploy, and cost-effective to manage. You will also be accountable for low level solution design, working alongside the architectural function to drive enterprise ready solutions that are fit for purpose taking into account integration, capacity and environmental requirements to ensure future change is simpler to implement.

The role will also be critical to the business change function essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance and upgrade planning for existing. This role holder would be expected to provide technical assurance for all changes within the remit of their technology tower and be accountable for the stability within their technologies.

You will be responsible for ensuring that the capacity, configuration, versioning and alignment of all associated systems, components, applications, services etc. are known, maintained and updated for utilisation across the stack by a variety of teams. You'll also be accountable for the non-production environments including their suitability for changes, consistency and stability.

Requirements

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous proven operational experience working in a similar role.
  • Previous experience of Line Management
  • Previous experience of working in cloud based environments, preferably AWS or Azure
  • Previous experience delivering quality outcomes at pace against challenging requirements
  • Advanced knowledge of capacity planning and performance analysis for high availability IT service
  • Advanced knowledge of designing and implementing performance reporting across multiple teams.
  • High standard of numeracy and understanding of statistics especially methods of regression

What to Do Next

If this sounds like you, please send us your CV

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you

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