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Customer Experience Lead

1 month ago


Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow - Southampton Perm Hub Full time

Customer Experience Lead:

Join us at Blue Arrow - Southampton Perm Hub as a Customer Experience Lead and make a real difference in the lives of our guests. With a passion for delivering exceptional service, you will lead our Front of House team in providing a seamless and memorable experience from arrival through to departure.

The Role:

  • To lead the Front of House operation on a daily/nightly basis, ensuring that every guest receives a warm welcome and excellent service.
  • To anticipate guests' needs and provide personalized solutions to exceed their expectations.

The Ideal Candidate:

  • Previous experience in a customer-facing role, preferably in a leadership position.
  • Excellent communication and interpersonal skills, with a proven ability to build strong relationships with colleagues and customers.

What We Offer:

  • A competitive salary of £31,827 per annum.
  • A comprehensive benefits package, including training and development opportunities.