Customer Service and Operations Lead

2 days ago


Ascot, Windsor and Maidenhead, United Kingdom JOHNSONS THE CLEANERS Full time
Take Charge of Customer Experience at Johnsons The Cleaners

We are looking for a highly motivated Customer Service and Operations Lead to join our team. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

About the Role:

  • Manage customer relationships and resolve issues efficiently
  • Lead a team of customer-facing staff, promoting a positive and engaging work environment
  • Collaborate with store managers to develop and implement sales strategies
  • Monitor and improve store operations, ensuring seamless customer interactions

Requirements:

  • Proven experience in customer service or a related field
  • Excellent communication and leadership skills
  • Able to build strong relationships with customers and colleagues
  • Ability to work effectively in a fast-paced environment

Benefits:

  • A competitive salary of £12 per hour, equating to £24,960 per annum
  • Uncapped weekly bonus opportunities
  • Free holiday homes
  • Paid day off for a child's first day at school
  • Annual salary reviews
  • Regular social events
  • Excellent promotion prospects


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