Customer Service and Operations Lead
2 days ago
We are looking for a highly motivated Customer Service and Operations Lead to join our team. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
About the Role:
- Manage customer relationships and resolve issues efficiently
- Lead a team of customer-facing staff, promoting a positive and engaging work environment
- Collaborate with store managers to develop and implement sales strategies
- Monitor and improve store operations, ensuring seamless customer interactions
Requirements:
- Proven experience in customer service or a related field
- Excellent communication and leadership skills
- Able to build strong relationships with customers and colleagues
- Ability to work effectively in a fast-paced environment
Benefits:
- A competitive salary of £12 per hour, equating to £24,960 per annum
- Uncapped weekly bonus opportunities
- Free holiday homes
- Paid day off for a child's first day at school
- Annual salary reviews
- Regular social events
- Excellent promotion prospects
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