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Field Officer

1 month ago

Glasgow, Glasgow City, United Kingdom Capita Full time

Are you passionate about providing excellent customer service and committed to helping people understand their obligations around TV licensing? If so, we would love to hear from you. As a Field Officer with Capita, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning and making informed decisions on next steps. In addition to this, you will also be responsible for explaining and selling the benefits of all licence payment schemes, taking and accurately recording payment details, and attending court when required to give evidence in prosecution cases. Our comprehensive training programme includes four weeks of engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. You will receive ongoing support from both a management and coaching team to help you grow and exceed your own expectations and progress your career. We offer a competitive salary of £30,000, a company car with personal use or a £3,700 annual car allowance paid monthly, 23 days' holiday (rising to 28) with the opportunity to buy extra leave, and many other benefits including company matched pension, life assurance, and access to voluntary benefits designed to suit your lifestyle.