Field Service Support Technician

4 days ago


Glasgow, Glasgow City, United Kingdom Vesta Software Group Full time
Field Service Support Technician Job Description

We are seeking a skilled Field Service Support Technician to join our team at Vesta Software Group. As a key member of our engineering team, you will be responsible for providing technical support and maintenance services for our clients' IT equipment.

About the Role

This is a fantastic opportunity for an experienced field service technician to work with cutting-edge technology and provide top-notch support to our clients. Your duties will include installation, testing, and configuration of EPOS systems, as well as planned and regular maintenance of on-site equipment.

Key Responsibilities
  • Installation, testing, and configuration of all parts of EPOS systems
  • Planned and regular maintenance of all on-site equipment
  • Daily liaison with the Engineering Scheduler
  • Diagnose and/or repair faults to component level and effect repair on site or remove to workshop for more thorough repair
Requirements
  • Minimum 18 months experience in a field-based customer service engineering role
  • Background knowledge in computer hardware (PCs, IP networks, and Wi-Fi)
  • Clean driving license is essential
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly
  • Planning and organisational skills
  • Customer service skills
  • Commercial and organisational focus
Benefits

Vesta Software Group offers ongoing training, career development opportunities, and a competitive salary (£38,000 - £48,000 per annum). You will have the chance to work with cutting-edge technology and be part of a dynamic team.



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