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Public Safety Officer

2 months ago

Chelmsford, Essex, United Kingdom Essex Police Full time

About the Role

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Officer. As a key member of our public safety team, you will be responsible for providing exceptional customer service and support to the public, responding to a wide range of inquiries and requests for assistance.

Key Responsibilities

  • Respond to customer inquiries and requests for assistance in a professional and courteous manner
  • Provide accurate and timely information to the public, using a variety of communication channels
  • Work collaboratively with other teams and stakeholders to resolve complex issues and provide effective solutions
  • Develop and maintain a thorough understanding of our policies, procedures, and services
  • Contribute to the development and implementation of new processes and procedures to improve customer service and public safety

Requirements

  • GCSE in English at grade C or above, or equivalent qualification
  • Previous experience of working within a call centre or customer service environment
  • Ability to learn and use a variety of computer-based systems
  • Flexibility to work a rotating shift pattern, including evenings, nights, and weekends
  • Ability to work effectively as part of a team without supervision

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The opportunity to make a real difference in the lives of our customers and the community

About Us

Essex Police is a leading public safety organization, dedicated to protecting and serving our community. We are committed to providing exceptional customer service and public safety, and we are seeking talented individuals to join our team.